FirstLight HomeCare, a leading provider of in-home care for seniors in the South Sound, announced today it has been distinguished as a Certified – Trusted Provider from Home Care Pulse, the premiere quality management company in the home care industry.
“This award is an independent validation of our commitment to client satisfaction and quality care,” said Sarah Lane, Owner of FirstLight HomeCare – South Sound. ”At FirstLight, our focus is on our clients and their families, ensuring the people we serve can continue to live at home safely and comfortably with dignity and respect. We’re very proud of our compassionate and trained professional caregivers and this recognition from Home Care Pulse confirms that we are providing the highest possible care.”
Through phone interviews with home care clients, Home Care Pulse regularly gathers feedback on care quality and client satisfaction to measure how individual agencies like FirstLight HomeCare – South Sound compare with other local and national home care providers. As an independent, third-party reviewer, Home Care Pulse is able to collect honest and unbiased feedback. Providers are rated by clients in all areas of care, including punctuality of caregivers, delivery of services as promised, caregiver compassion and overall quality of care.
Aaron Marcum, Founder of Home Care Pulse, has explained the distinction of Certified – Trusted Provider as providers “who are actively gathering feedback from their clients each month and using that feedback to improve the quality of care they provide.”
“By choosing a Certified – Trusted Provider to care for their loved ones,” Marcum added, “families can be reassured that their provider is dedicated to quality in-home care.”
