Home Care Pulse today announced that FirstLight HomeCare – South Sound has received the Best of Home Care Provider of Choice Award and the Best of Home Care Employer of Choice Award for 2015. FirstLight is the only home care agency in Thurston County to be recognized with either coveted honor.
Awarded to only the highest quality home care providers, based on client satisfaction surveys gathered independently by Home Care Pulse in 2015, FirstLight HomeCare – South Sound is now ranked among a select group of home care providers across the country who have proven their ability to provide the highest quality care to clients and an exceptional working experience to employees.
“We want to congratulate everyone at FirstLight HomeCare – South Sound on receiving both the Best of Home Care Provider of Choice Award and the Best of Home Care Employer of Choice Award,” said Aaron Marcum, CEO and founder of Home Care Pulse. “Since this award is based on real, unfiltered feedback from clients, co-owners Sarah and Greg Lane have proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality, professionalism and expertise in home care.”
Best of Home Care award-winning providers are selected based upon feedback gathered by Home Care Pulse from clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback. Provider of Choice award-winning providers have received the highest satisfaction scores in areas such as professionalism, compassion of caregivers, training, and client/caregiver compatibility throughout the year.
“We’re tremendously honored to receive these awards, which reflect the dedication of our caregivers to provide the best care possible to our clients and their families,” said Sarah Lane, Owner of FirstLight HomeCare – South Sound. “We want to be the best home care agency in this area and the fact that we were the only provider in Thurston County to receive either of these honors is independent confirmation that our clients are pleased with the care they are receiving and our caregivers feel supported and valued.”
“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” added Marcum. “We are happy to recognize FirstLight HomeCare as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients.”
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.bestofhomecare.com to learn more.
About FirstLight HomeCare – South Sound
FirstLight HomeCare – South Sound is owned by Greg and Sarah Lane, long-time Olympia residents. To learn more about companion and personal care, dementia care, respite care or other non-medical home care services offered by FirstLight, give Sarah a call at 360-489-1621 or visit www.southsound.firstlighthomecare.com.