By Doria Maselli
A routine oil change. A maintenance check-up or tire rotation. The thing you know needs to be done, but may have gotten lost in the shuffle. These are all services the loyal customers of Boss Auto Repair are scheduling now to make sure the business can stay afloat. “I have customers calling saying: “Well, my car doesn’t need anything specifically right now, but let me get my oil changed,” says Maria Solis, co-owner of Boss Auto Repair. She and business partner Gary Morrison opened the shop in July of 2019 and currently have only five-star reviews on their Facebook page. Customers continually praise their professionalism, superior customer service and quality work.
The team at Boss Auto have over 45 years of auto repair experience between them and pride themselves on knowledge, efficiency and stress-free car repairs. “We have three employees currently working and for everyone’s safety, we’re now able to offer vehicle pick-up at customers’ homes. Boss Auto is also accepting payments over the phone and thoroughly cleaning and disinfecting each vehicle prior to its return. The vehicle is picked up, brought to the shop for repair, cleaned and delivered back to the customer’s home with the keys and receipt in the car. The pick-up and drop-off service is free of charge.
“We lost some business with our corporate accounts and we’re still a relatively new business so we’ve been doing what we can to keep our heads above water,” says Solis. “We also realize that these times are challenging for many, so where we can, we’re offering specials and discounts.” Boss Auto has dropped its hourly rate to $80 and posts special offers on their social media accounts including Facebook and Instagram, where they recently posted nearly a 20% off service special which can still be honored if mentioned.
“Seven Linford is our office manager and he has been such an instrumental part of keeping this business going,” says Solis. “He provides a superior level of customer service and thinks outside the box about ways to keep in touch with and engage our current customers as well as attract new ones.”
Boss Auto Repair is located at 3200 Pacific Ave SE in Olympia. You can contact them at 360.915.9847 or book a service online at bossautorepairnw.com. Follow them on their Facebook page at www.facebook.com/BossAutoOly/ or on Instagram @boss_auto_repair to keep up with the latest news.
“We’ve been so lucky to have the support of the community and our loyal repeat customers; we hope people will continue to spread the word about Boss Auto and let their friends and family members know that we’re here and still able to service your vehicle if you need us.”